Since ipercepts is a product based company, we do complete end to end development and customizations and provide the various hosting options to our customers.

iCRM configuration and Customizations

Although iCRM has an all the features and required functionalities to automate Sales, Marketing and Support operations, but we believe software should change as per the business processes and not processes should compromised as per software.

Hence, based on the detailed study of the gathered requirements of customers we do the pilot projects where in we incorporate all the desired requirements through in depth customizations and configurations and we demonstrate to our clients if they finds it what they wanted then we further take this ahead for an implementation.

Topics for End User Training

  • Integrations: iCRM comes with a Web Services SOAP API and can be integrated with any other third party application or web portal.
  • Code Level Customisation: iCRM has the studio section where in system can be configure but when there is a need of customizing the system through code we can provide iCRM code level customisation as well. These customisations can be simple validations on the fields or adding separate data fields.

Hosting

Since iCRM is a SAAS cloud based CRM application, we can host it any where you want. By addressing this feasibility ,iCRM introduces below various options of hosting. The hosted CRM model is said to increase return on investment (ROI) by decreasing costs and allowing a company to focus more resources on its main business areas. In-house CRM, on the other hand, while more expensive, is also said to allow more customization.

  • iCRM On-Demand: Our standard software-as-a-service, cloud offer. iCRM hosts and manages your application in our cloud at no additional charge.
  • Public Cloud: Manage your iCRM application from your choice of cloud services. Choose hosting from Amazon EC2, Rackspace, Microsoft Azure, or IBM SmartCloud Enterprise.
  • Partner Cloud: Let your iCRM partner host your application on their cloud
  • iCRM On-Site: Host iCRM at your location on your hardware behind your firewall.
Business Requirements Deployment Options
iCRM
On-Demand
Public
Cloud
Partner
Cloud
iCRM
On-Site
Fastest one-stop deployment
Managed by iCRM
Self Managed
Partner Managed
Source Code Access
ODBC database access
MySQL database access
Additional Microsoft SQL, Oracle, and IBM DB2 database support
Global data center locations
Data isolation
Data resides/managed behind your firewall