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    A Unique and affordable CRM software for Small and Large scale business

    Sales Automation

    Organizations can leverage iCRM for its well defined and comprehensive Sale Automation which helps their Sales team in Tracking and managing all the aspects of Sales and business development activities, Such as: Target and Lead managing, Contact and Account management, opportunity and Quote Management etc.

    Marketing Automation

    Streamlining the marketing activities is the most difficult task for an organization, now iCRM have introduces the well-defined marketing processes in CRM. Your marketing team can manage the leads and run an effective tractable email and non-email marketing campaigns. Marketing related custom reports & dashboard and Web to lead form to push all the leads from your website contact us form to CRM.

    Support Automation

    Aftersales support needs to be very accurate and should be provided within TAT, we at iCRM understand the importance of customer service and that is why our support automation platform covers complete process includes, Knowledge Base articles, Case/Ticket management, case creation through inbound emails, Bug tracking and Self-service Portal.

    Reports and Dashboard

    Business Intelligence reports and analysis are the key of success for any business. iCRM’s Report module and Dashboard brings real time access to business-critical information using various analytics and data report and that help in bringing greater insight into your business process and decision making.

    Highly Flexible & Scalable

    Highly scalable, easy to configure and very flexible in customization and deployment with unmatched performance. Its configuration engine allows user to configure and customize the system without touching the codes. System has the capability of handle large number of data very efficiently.

    Low Cost of Ownership

    iCRM is the comprehensive and unified solution for all size of organizations and can be implemented in any industry vertical yet it is very affordable and result oriented CRM system. It comes with both model OPEX and CAPEX. Our SAAS version comes low subscription model (Including Hosting Support and AMC).

    Manage Leads

    Capture and manage all the leads seamlessly at a centralised platform.

    Contact Management

    Once leads are qualified, convert them into Contact, manage all the business connects at one place.

    Sales & Opportunity

    Users can view statistics in a highly visual, engaging perspective using customized reports and dashboards

    Sales conversion

    Get in front of the people who want to buy from you at the right moment

    CRM Data / File Storage

    Keep your files/data at one place which is related to your customers


    A robust report builder module with ability to create Graphical and Rows & Columns reports of any modules in iCRM.


    You now gain all of the automation and the organization of a dedicated email client inside of your CRM user interface.

    Chat / SMS

    You can Chat, SMS with customers, employees, partners and provide customer support from the UI directly.


    Critique of lines of workflow. A good program will be able to tell the difference between a good and bad workflow.

    Territory Management

    Organize leads lists by geographic location and assign to respective sales representatives.

    Call Centre

    Control your call centre from your CRM UI and integrate any third party program into a single platform


    The UI of the program is flexible enough to accommodate the visual perspective of everything including the home screen. Layouts can also be changed.

    Mobile App

    Manage all the customers activities on your finger tips using mobile CRM. Users can also receive valuable alerts about a CRM being managed from a central location on a mobile device.

    Sales Force Automation

    Your CRM platform has the ability to automate certain aspects of your sales including outgoing calls, follow up campaigns and the organization of data for more effective campaigns.

    Configurable CRM Platform

    Now Configure the CRM as per business requirements and flow. User can configure Forms, Fields, Views, Templates, Product Logo, Reports, Dashboards and many more.