A Robust CRM System, Manage your business and customers seamlesslyl

iCRM is a comprehensive Customer Relationship Management Solution that track and manages your all the business activities right from Pre-Sales to Post-Sales

You drive the business, we fuel it by technology solutions

Renowned for its cutting edge next generation technology yet user friendly CRM software, Allows you to have consolidated 360 view on complete business operation

Solutions

A Unique and affordable CRM software for Small and Large scale business

Sales Automation

Organizations can leverage iCRM for its well defined and comprehensive Sale Automation which helps their Sales team in Tracking and managing all the aspects of Sales and business development activities, Such as: Target and Lead managing, Contact and Account management, opportunity and Quote Management etc.

Marketing Automation

Streamlining the marketing activities is the most difficult task for an organization, now iCRM have introduces the well-defined marketing processes in CRM. Your marketing team can manage the leads and run an effective tractable email and non-email marketing campaigns. Marketing related custom reports & dashboard and Web to lead form to push all the leads from your website contact us form to CRM.

Support Automation

Aftersales support needs to be very accurate and should be provided within TAT, we at iCRM understand the importance of customer service and that is why our support automation platform covers complete process includes, Knowledge Base articles, Case/Ticket management, case creation through inbound emails, Bug tracking and Self-service Portal.

Reports and Dashboard

Business Intelligence reports and analysis are the key of success for any business. iCRM’s Report module and Dashboard brings real time access to business-critical information using various analytics and data report and that help in bringing greater insight into your business process and decision making.

Highly Flexible & Scalable

Highly scalable, easy to configure and very flexible in customization and deployment with unmatched performance. Its configuration engine allows user to configure and customize the system without touching the codes. System has the capability of handle large number of data very efficiently.

Low Cost of Ownership

iCRM is the comprehensive and unified solution for all size of organizations and can be implemented in any industry vertical yet it is very affordable and result oriented CRM system. It comes with both model OPEX and CAPEX. Our SAAS version comes low subscription model (Including Hosting Support and AMC).

Manage Leads

Capture and manage all the leads seamlessly at a centralised platform.

Contact Management

Once leads are qualified, convert them into Contact, manage all the business connects at one place.

Sales & Opportunity

Users can view statistics in a highly visual, engaging perspective using customized reports and dashboards

Sales conversion

Get in front of the people who want to buy from you at the right moment

CRM Data / File Storage

Keep your files/data at one place which is related to your customers

Reports

A robust report builder module with ability to create Graphical and Rows & Columns reports of any modules in iCRM.

Emails

You now gain all of the automation and the organization of a dedicated email client inside of your CRM user interface.

Chat / SMS

You can Chat, SMS with customers, employees, partners and provide customer support from the UI directly.

Workflows

Critique of lines of workflow. A good program will be able to tell the difference between a good and bad workflow.

Territory Management

Organize leads lists by geographic location and assign to respective sales representatives.

Call Centre

Control your call centre from your CRM UI and integrate any third party program into a single platform

Dashboards

The UI of the program is flexible enough to accommodate the visual perspective of everything including the home screen. Layouts can also be changed.

Mobile App

Manage all the customers activities on your finger tips using mobile CRM. Users can also receive valuable alerts about a CRM being managed from a central location on a mobile device.

Sales Force Automation

Your CRM platform has the ability to automate certain aspects of your sales including outgoing calls, follow up campaigns and the organization of data for more effective campaigns.

Configurable CRM Platform

Now Configure the CRM as per business requirements and flow. User can configure Forms, Fields, Views, Templates, Product Logo, Reports, Dashboards and many more.

Our Blogs

23 Jan

CRM