Organizations can leverage iCRM for its well defined and comprehensive Sale Automation which helps their Sales team in Tracking and managing all the aspects of Sales and business development activities, Such as: Target and Lead managing, Contact and Account management, opportunity and Quote Management etc.
Streamlining the marketing activities is the most difficult task for an organization, now iCRM have introduces the well-defined marketing processes in CRM. Your marketing team can manage the leads and run an effective tractable email and non-email marketing campaigns. Marketing related custom reports & dashboard and Web to lead form to push all the leads from your website contact us form to CRM.
Aftersales support needs to be very accurate and should be provided within TAT, we at iCRM understand the importance of customer service and that is why our support automation platform covers complete process includes, Knowledge Base articles, Case/Ticket management, case creation through inbound emails, Bug tracking and Self-service Portal.
Reports and Dashboard
Business Intelligence reports and analysis are the key of success for any business. iCRM’s Report module and Dashboard brings real time access to business-critical information using various analytics and data report and that help in bringing greater insight into your business process and decision making.
Highly Flexible & Scalable
Highly scalable, easy to configure and very flexible in customization and deployment with unmatched performance. Its configuration engine allows user to configure and customize the system without touching the codes. System has the capability of handle large number of data very efficiently.
Low Cost of Ownership
iCRM is the comprehensive and unified solution for all size of organizations and can be implemented in any industry vertical yet it is very affordable and result oriented CRM system. It comes with both model OPEX and CAPEX. Our SAAS version comes low subscription model (Including Hosting Support and AMC).