Studies suggest that 96% of unhappy customers don’t complain, 91% of those will simply leave and never come back. Customer satisfaction is mandatory at every point of time and to dissolve customer issues, we require a versatile support management tool that can help businesses out. Ipercepts CRM is such an effective tool that not only provides great customer management but also provides excellent customer helpdesk support.
To be a better self we need to introspect just like to make a service/product better we need to figure out its cons and make efforts to get rid of them. Let’s discuss how customer complaints are good for your business.
Following are some of the dominant advantages of customer complaints: